Returns
Unfortunately, at present MyClothingWarehouse is not able to offer any exchange or refund on items unless you receive a damaged or faulty item, in which case MyClothingWarehouse should be notified within 24 hours of receiving the product by sending us an email, include in the email with the following details:
- Order Number
- Pictures of defect item
The email address is : enquires@myclothingwarehouse.co.uk
We will then provide you with further instructions on how to return the item. This does not affect your statutory rights.
All our garments are checked and logged with video footage to ensure Our Quality Standard is met . To avoid causing any disappointment.
If you fail to notify us regarding a faulty product within 24 hours of receiving the item, You will not be eligible for a refund.
Any returnable items need to be sent in their original packaging within 7 days of receipt. Buyer is responsible for the return, therefore it is advisable to use tracking system to assure item reaches our office safely.
Kindly note once order has been placed it cannot be amended or cancelled. Please ensure you select the right size and enter the correct shipping address.
Kindly note colours may slightly due to lighting of the photography.
RESPONSIBILITY & ACCOUNTABILITY
If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received them.
All returns will be inspected upon being received, please refrain from damaging the goods during inspection or whilst trying them on for size, including the original packaging and labels/tags.
We do not accept liability for any goods which do not reach us. We therefore advise that any goods which are returned are done so using a recorded delivery service and proof of postage is retained. We reserve the right to refuse a return or exchange in the event of damage being caused to our goods.
It is your responsibility to ensure you're aware of our returns policy and we will not take any liability or offer any flexibility for noncompliance with this policy.
OUR PRODUCTS
Majority of our products are hand embroidered and therefore fragile in their usage whilst having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website.
Please note product embellishments may get displaced (5%- 10%) and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.
SALE ITEMS
There is a possibility that items on sale are reduced due to any of the following reasons: end of season/minor marking/slight damage or colour differences. Any discrepancies with a sale item will not be classified as a fault as such Sale items are non-refundable/exchangeable.
REFUNDS
Once your return has been approved it will be processed and you will receive an email to confirm that the refund has been processed from our system. Refunds usually take five days from receipt of the email for your account to be credited, however some payment providers and payment types can take up to 14 days to credit your account.
PRE ORDERS
We cannot cancel pre orders once the deadline has passed. This is because a pre order is paid in advance and we order those specific quantities to be made. Once we receive a pre order that certain product is order especially for you